Product · Operations · Executive

I build the systems companies run on and the teams that run them.

Two-time founder, product and operations leader. Eleven years of experience building high-performing teams, SaaS, support platforms, AI evaluation systems, and consumer products across B2B and B2C marketplaces, retail, ecommerce, edtech and healthtech.

$114.9M
Saved annually
1.6M
Dashers supported
10×
More releases
2×
Founder

Selected work.

Three case studies

Founder · building it now

Candid

A consumer healthtech platform built, end to end, in about four months. AI-enabled, human-verified by design, Candid achieved 99% citation grade (post-corroboration) across 1,317 insurance plans. Candid is a healthcare transparency platform that reads your plan, audits your bills, and guides users through the entire dispute process.

99% citation grade

Senior Product Manager

DoorDash

Transformed DoorDash support tooling from startup to enterprise-grade during a time of hypergrowth. Tooling successfully scaled to millions of users and 1.6 million Dashers. Rebuilt the teams and the stack, automated over half of all support traffic with AI-enabled flows on Lex and GCP, and moved releases from 107 a year to 1,049.

$82M saved annually

Independent research

Ryo

AI models forget the moment you teach them something new. Ryo is a unique model that learns while retaining. So instead of updates coming with new models, Ryo continuously improves. Ryo learns your specific codebase, and improves off of your specific inputs instead of relying on prompt engineering.

102.9% retention

Experience.

  • Built a consumer healthcare platform from ideation through architecture, code, compliance and monetization.
  • Architected an LLM pipeline for plans, bills and EOBs held to a 90%+ citation-verified bar.
  • Designed and built a corroboration engine to amortize AI spend while raising citation grade to 99%.
  • Built the firm’s AI performance-evaluation platform across Leasing, Retention, Support and Utilities.
  • Stood up the firm’s first centralized automated call center.
  • Automated roughly $400K a year in utility billback.
  • Restructured Engineering, Product and Design teams and processes, reducing release times 23%.
  • Shipped AI spam-deflection and fraud tooling, increasing agent output 71%.
  • Owned Growth, Product Ops, Vendor Ops and Support, delivering 32% membership growth and 56% more throughput.
  • Restructured a 65-person product and engineering org, decreasing lead time 28%.
  • Led a company-wide rework of product and engineering processes, increasing shipping velocity 240%.
  • Owned the degree-management and enrollment roadmap serving 100,000+ students.
  • Owned the support platform behind 1.6M Dashers and 24,000 agents, saving $82M annually.
  • Led $101M+ of RFPs across CCaaS, workforce and quality management, increasing automated support tasks 56%.
  • Grew release throughput nearly 10×, from 107 to 1,049 releases a year.
  • Designed the in-house software and hardware integration for eBay’s luxury-goods authentication program.
  • Oversaw integration of the Whitelisting, Post Sale and Consignment verticals for the full authentication launch.
  • Built seller-side onboarding automation, cutting process time 41%.
  • Directed 41 people across 5 departments to scale Enterprise Logistics, reducing cost 40% and adding $30M a year.
  • Launched the Automotive B2B storefront in four months; $4.5M booked in the first quarter.
  • Grew to 16 people and 3 shipped ad-tech platforms in 11 months.
  • Won USC’s Iovine & Young Prize; finalist for the NYC App Idea Awards.
  • Bootstrapped all three platforms on under $5,000.

Let’s talk.

Email

andrew@andrewullmann.com

LinkedIn

linkedin.com/in/andrew-ullmann

GitHub

github.com/andrewullmannwork

Résumé

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Updated September 2026